FAQ / Lost / Returns
How can I contact you
Please send inquiries through our contact form within this website.
When can I expect my order to be delivered
We make every vinyl sticker to order. We want every one to be fresh and new for our customers. Because of that, it may take 2-5 days for an order to be processed. We then ship every order via USPS Priority 2-5 day, so please, bug the postman instead! You will receive a confirmation email when your order has been sent from PayPal including a tracking number.
What’s your return policy
We want you to be 100% happy with your order. Returns are accepted for a full refund of the cost of the product. All returns must be shipped back in their original packaging, including any extras shipped along with the order (stickers, envelopes, prints, etc.) You will be responsible for the cost of return shipping and the refund does not include the cost of originally shipping the order to you.
Exchanges are also accepted if you happen to order the wrong size. You will be responsible for the cost of shipping the original product back, plus the additional shipping charge of sending the new size to you. Any custom made apparel are exempt from exchanges or returns.
If ever your vinyl stickers are damaged and unusable, send us a snapshot of your damaged vinyl, and we'll ship you a free replacement if the color/pattern is in stock.
What happens if the item(s) I’ve received are faulty, incorrect, damaged, or lost
We are deeply sorry for the inconvenience. We vow to ensure our customers a high quality retail experience. If you find a problem with your order, please contact us. Include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.
Any lost items due to the shipper is not our responsibility. The moment a tracking number has been created and provided, the carrier must be contacted for resolution.